Scaling Customer Service — The Win Win model

Negative and Positive Experiences

You probably are also familiar with this sad, but very real human behavior that results in the uneven sentiment ratio of people speaking about your brand online. When they have a bad experience, the chatter is insanely high, compared to the ones who have a good experience.
Sadly because of this behavioral pattern, someone who looks at your online chatter can easily get a wrong and incorrect impression!


Technology helps

Always measure, always quantify and always engage — it is never a good idea to not engage! Other customers are watching — let them all see you care and that you are always available to support!



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Vishal Agarwal

Vishal Agarwal

Running a Tech startup with a vision to transform marketing for everyone! My thoughts on everything else as well :-)