I know, I know Covid is not over yet! (One is allowed to wish nice things for all :-) Well now that I have your attention, I wanted to highlight some major behavioural changes across the world and how all of us have so beautifully adapted to the “New Normal”…

If you are in a B2C business where your customers go online and talk about their experience with your products and services, there is a very good chance that you are seeing a significant surge in the chatter. Negative and Positive Experiences You probably are also familiar with this sad, but very real human…

I know, sounds negative and all.. but hey these are my experiences… some delightful and some definitely un-wanted but all honest, and adding to my learning! People are core to any organisation, they are everything. Your team is your most valuable asset. As your organisation grows a lot of amazing…

Managing a company is just a magical joy ride, full of learnings, which never ceases to amaze! I am sure whoever has lead also knows its a very lonely one! but the stakes have never been higher for me perosnally than what I am experiencing since the onset of Covid19…

I do not know much about Square so sticking to Twitter for this one… I have always been wondering for the past few years that how truly disruptive and original “TWITTER” really is! …

How Affordable smart phones, rich media, affordable data and ubiquitous connectivity will disrupt our lifestyle as we know it.. starting 2017 (lol.. whenever Reliance Jio launches) We all must have heard “We have many little Indias in our BIG India” Imagine a common thread which binds us all (all of…

India still doesn’t get it! I always cringe when I see the popular dailies doing full page spreads and articles on reading habits and life style, etc of entrepreneurs in the west. Don’t get me wrong, I admire most of them but where I am coming from is how we…

Disclaimer: I am writing this to express my frustration on seeing startups with possibly a lot of potential, yet doing so little to better the customer experience. I am like many of you a forced Paytm customer (you know, the whole UBER-RBI drama), like many of you but what really…

In the Indian startup ecosystem — two names became a household — no not for their services or for their innovation but for all the wrong reasons! Oyo caught a lot of attention because of the amount of money it raised and then a lot of attention because of an…